We are open Monday - Friday 9:00am - 5:00pm EST.

International Shipping: All international orders must be pre-paid and are shipped USPS. Shipping rates can be viewed during the check out process. For International orders, the shipping rate is estimated. We will contact customers via email when orders require additional shipping. We cannot ship conch shells or ermine products out of the US. It is your responsibility to determine if animal products can be shipped to your country. We cannot list your item as a gift or reduce invoice pricing for duty purposes. Taxes or other duties on your purchase are your responsibility to determine and pay. We require international orders to be a minimum of $100.00 merchandise.

Returns: We guarantee your satisfaction or we will refund your money (less shipping charges) on receipt of goods returned within thirty (30) days, in saleable condition. Please call ahead for return authorization and include a copy of your invoice with the returned item(s). If the return is due to our error we will pay return shipping costs. Returns after 30 days, WILL be charged a 20% restocking fee.

Wholesale: If you are a business interested in wholesale pricing please contact us. We must have your reseller certificate on file in order to send you a wholesale catalog and pricing information. You may fax that information to 603-495-2757. Please include a copy of your letterhead or business card with your mailing address.